Responsible Gaming at 5gbd

Our commitment to player safety

5gbd treats responsible gaming as a core part of how the platform runs — not an afterthought. Every account holder in Bangladesh has access to free tools that let them control how much they spend, how long they play, and when they need a break. These tools work immediately after you request them. No waiting period, no extra charge.

Gaming should be entertainment. When it stops feeling that way, 5gbd wants you to have an easy path to pause or stop. This page explains all the options available to you, step by step.

Age policy and verification

When you register, you confirm that you are 18 or older. 5gbd may ask you to verify your age before processing your first withdrawal. Accepted documents include a National ID Card (NID), passport, or driving licence.

Verification is reviewed within 12 hours. If your documents show that you are under 18, your account will be closed immediately and any deposits will be returned, minus any bonuses already used. There are no exceptions to this rule.

Signs that gambling may be a problem

Problem gambling does not always look the same. Some people spend more than they can afford. Others chase losses or find that gaming takes over time they had planned for other things. Here are some signs worth taking seriously:

Recognising one or more of these signs is not a failure — it is information. The right next step is to use 5gbd's self-exclusion or limit tools, or to contact a support service directly.

Player protection tools

All of the following tools are available from your account settings or by contacting [email protected]. They apply to your 5gbd account only — they do not affect any other platform you may use.

Tool	What it does	Takes effect
Deposit limit	Caps how much you can deposit per day, week, or month	Immediately when lowered; 7-day cooling period to increase
Loss limit	Stops play when net losses reach your chosen amount	Immediately when lowered; 7-day cooling period to increase
Session time limit	Logs you out automatically after a set number of hours	Immediately
Reality check reminder	Sends an on-screen alert every 30, 60, or 90 minutes during a session	From the next login session
Cool-off period	Temporarily suspends your account for 24 hours, 7 days, or 30 days	Immediately; cannot be cancelled early
Self-exclusion	Closes your account for 6 months, 1 year, or permanently	Within 24 hours of request; see steps below

Reducing a limit takes effect right away. Increasing a limit — or removing one you have already set — requires a 7-day waiting period. This delay is intentional: it gives you time to reconsider before a higher limit applies.

How to request self-exclusion

Self-exclusion is a firm commitment. Once activated, you will not be able to log in, deposit, or place bets for the chosen period. Promotional emails from 5gbd will also stop. Here is how to request it:

If you need your account closed urgently, contact 5gbd via 24/7 Live Chat and ask for an emergency cool-off. This pauses your account instantly while the full self-exclusion is processed.

Deposit and loss limits — reference figures

These are the platform-wide limits that apply to all 5gbd accounts. You can set personal limits at or below these figures. You cannot set a limit above the platform maximum.

Keeping minors away from 5gbd

If you share a device with children or teenagers, it is your responsibility to prevent them from accessing your 5gbd account. A few practical steps:

• Use a unique, strong password that you have not shared with anyone in your household.
• Log out of the 5gbd app or website after every session — do not leave the browser or app open.
• Consider enabling your phone's screen lock or app lock (available in Android 7.0 and above) so the 5gbd app requires authentication to open.
• Store your bKash or Nagad PIN separately from your 5gbd password.
• If you suspect a minor has accessed your account, contact support immediately at [email protected].

5gbd will not pay out winnings generated by a verified minor, and the account will be permanently closed.

Get help and support

5gbd's support team is available around the clock. If you want to discuss a limit, request an exclusion, or just talk through your options, here is how to reach us:

All responsible gaming conversations are handled with full confidentiality. Your account status will not change — and you will not receive marketing messages — just because you asked a question about limits.

If you are in Bangladesh and need to talk to an independent counsellor, the National Mental Health Helpline (Kaan Pete Roi) can be reached at 01779-554391. This service operates independently of 5gbd.

Questions players often ask

Can I increase a deposit limit I set last week?

Yes, but there is a mandatory 7-day waiting period before any increase takes effect. If you set a ৳5,000 weekly deposit limit today and want to raise it, the new limit will only activate seven days after you submit the request. This cooling period is there to protect you.

What happens to my balance if I self-exclude?

Your account is frozen, not deleted. Any remaining balance is held safely. For time-limited exclusions (6 months or 1 year), you can withdraw your balance when the period ends. For permanent exclusions, contact support at [email protected] — your funds can be returned to your registered bKash or Nagad number after identity verification.

Will 5gbd still send me bonus emails during a cool-off?

No. As soon as a cool-off or self-exclusion is applied, all promotional communication from 5gbd stops — email, SMS, and in-app notifications. If you receive a message after requesting a cool-off, please report it to support immediately so we can investigate.

Can I exclude from specific games but keep playing others?

Not currently. 5gbd's exclusion tools apply to the entire account, not individual game categories. If you find that crash games or slots are specifically causing issues, the most effective step is a full cool-off or self-exclusion rather than trying to limit yourself to certain game types.

Is there a way to check how much I have spent this month?

Yes. Your account dashboard shows a full transaction history, including all deposits, withdrawals, and bet settlements. You can filter by date range to see any period. This information is available in both the 5gbd website and the Android app (version 3.1.0 and above).

What if I created more than one account?

Operating multiple accounts on 5gbd violates our terms of service. If you have done this and are trying to manage your gaming, please disclose both accounts when contacting support. All duplicate accounts will be merged or closed, and limits will be applied to the surviving account. There is no penalty for disclosing this voluntarily when asking for responsible gaming help.