5gbd Privacy Policy

This Privacy Policy explains how 5gbd (operating at 5gbd.onl) handles the personal information of players in Bangladesh. Reading it takes about five minutes and tells you exactly what we collect, why we collect it, and what control you have over it.

Who Operates 5gbd

5gbd is an online gaming platform built for players in Bangladesh. We run the site at 5gbd.onl and are responsible for all data collected through it — including account registration, deposits made via bKash or Nagad, game activity, and customer support messages sent to [email protected].

If you have any question about how your data is handled, the support team is reachable around the clock at the email above or through 24/7 Live Chat inside your 5gbd account.

Data We Ask For

We collect only what we genuinely need to run your account and comply with responsible gaming standards. The table below breaks this down clearly.

We do not collect your full payment card numbers. All payment transactions run through the respective gateway (bKash, Nagad, Rocket, Upay, or bank transfer) and those providers have their own privacy terms.

Why We Use Your Information

Every piece of data has a reason. Here is what we use your information for:

• Running your account — processing deposits (average ৳450 minimum, credited within about 6 minutes) and withdrawals (minimum ৳500, processed in roughly 43 minutes).
• Verifying your identity (KYC) — required before your first withdrawal to confirm you are who you say you are and that you are over 18.
• Fraud prevention — checking for duplicate accounts, suspicious patterns, or unauthorised access attempts.
• Responsible gaming — monitoring play patterns so we can flag potential issues and honour self-exclusion requests.
• Customer support — referencing your account history when you contact us via chat or email.
• Service improvements — understanding which games and features players use most, using aggregated (non-identifiable) data.
• Promotional communications — sending bonus offers by SMS or email, only if you have opted in. You can opt out at any time from your account settings.

Do We Share Your Data?

We do not sell your personal information to anyone. We share data only in these limited situations:

• Game providers (JILI, JDB, CQ9, Playtech, KA Gaming, PG Soft) receive your session token and bet history to run the games inside the 5gbd lobby. They cannot see your payment details or NID.
• Payment processors (bKash, Nagad, Rocket, Upay, and bank partners) receive only the transaction reference and amount needed to complete a transfer.
• Legal obligations — we will disclose information to a competent authority if required by a valid legal order.
• Fraud or harm prevention — we may share data with another platform if we have strong evidence of coordinated fraud affecting multiple services.

No third-party advertiser receives personally identifiable information from 5gbd. Any ad network integration uses anonymised cohort data only.

Cookies and Tracking

When you visit 5gbd.onl or use the 5gbd app (Android, version 3.1.0), we place small files on your device:

Essential cookies

These keep you logged in and remember your session. Without them the site will not work. They cannot be turned off.

Analytics cookies

We use first-party analytics to count page visits and measure loading times. The data is aggregated — we cannot identify individual users from it. You can opt out from the cookie preferences panel in your browser settings.

Preference cookies

These remember your chosen language, odds format, and notification settings between visits. Clearing browser storage removes them.

The 5gbd Android app (minimum Android 7.0, 36 MB) uses local storage rather than browser cookies for session data. No background tracking runs when the app is closed.

How Long We Keep Records

We hold your data for as long as your account is open plus a further period required for financial record-keeping. Specific timelines:

• Account & transaction records — retained for 5 years after account closure to meet standard financial compliance requirements.
• KYC documents — kept for 5 years from the date of verification; deleted securely after that period unless a legal hold applies.
• Support chat transcripts — retained for 2 years so agents can reference past interactions.
• Device and session logs — anonymised after 90 days; raw IP logs deleted after 12 months.

Once the retention period expires, records are deleted or irreversibly anonymised. You cannot retrieve them after deletion.

Your Rights Over Your Data

You have clear rights regarding the information 5gbd holds about you:

• Access — request a copy of the personal data we hold on your account.
• Correction — ask us to fix inaccurate details (name spelling, mobile number, etc.).
• Deletion — request account closure and data deletion, subject to the retention periods above and any outstanding balances or pending KYC reviews.
• Restriction — ask us to pause processing while a dispute or correction is under review.
• Opt-out of marketing — unsubscribe from promotional SMS and email at any time from account settings or by emailing support.
• Data portability — request your transaction history in a machine-readable format (CSV).

To exercise any of these rights, email [email protected] with your registered mobile number and the specific request. We aim to respond within 12 business hours.

How We Secure Your Account

5gbd uses industry-standard security measures across every layer of the platform:

• TLS 1.3 encryption on all data in transit between your browser/app and our servers.
• Passwords stored as salted hashes — our staff cannot read your password, only reset it.
• Two-step verification available for account login (we strongly recommend enabling it).
• Automated alerts for logins from new devices or unusual locations.
• Payment data handled exclusively via the respective gateway APIs — full card or wallet numbers are never stored on 5gbd servers.

If you suspect unauthorised activity on your 5gbd account, contact our 24/7 Live Chat immediately. We can freeze your account within minutes while the issue is investigated.

Players Under 18

5gbd is strictly for adults. We do not knowingly collect data from anyone under 18. During KYC verification we confirm date of birth against the submitted NID or passport. If we discover that an account was opened by a minor, we will close it, withhold any balance pending review, and delete all associated data. If you believe a minor has accessed 5gbd using falsified documents, please notify us at [email protected].

Changes to This Policy

We review this Privacy Policy periodically. When we make material changes — for example, adding a new data category or changing a retention period — we will post a notice on the 5gbd homepage and update the "Last updated" date at the top of this page. Continuing to use 5gbd after the notice period (at least 14 days) means you accept the revised terms. For minor edits (spelling corrections, clearer wording with no change in substance) we update the page without a homepage notice.

Contact Us

For any privacy-related question, data request, or concern, reach the 5gbd privacy team through:

• Email: [email protected]
• Live Chat: available 24/7 inside your 5gbd account dashboard

Please include your registered mobile number and account username so we can locate your records promptly. KYC review requests are typically answered within 12 hours; general data queries within 1 business day.